WE’RE HIRING: Support / Communications Assistant

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Design Extensions is seeking a creative, organized, driven and reliable team member addition to our growing agency in St. Augustine, Florida. We’re driven by the desire to help our clients grow their businesses, while also living lives that are as full outside of work as they are inside. Our team works in an open, modern office environment where collaboration and teamwork are key to our success.

For 20 years, our agency has grown year over year by doing a great job for people and asking them to tell a friend.

DE has six core values that guide our work: Quality, Experience, Commitment, Faith, Family, and Joy. These core values serve as an important reminder of who we are as a company……

Support/Communications Assistant
Job Overview:
To provide (general/communications) support for our development and support teams.  

Key Areas of Responsibility

  • Review & respond incoming support ticket requests from large development clients as well as smaller website clients.
  • Assist director of development and project managers with general technical support issues related to WordPressWP/HTML/CSS
  • Manage tasks and timelines for open tasks related to support tickets with project managers, design & development team as needed.
  • Help with various administrative tasks such as creating email accounts.

Job Requirements

  • Excellent verbal and written communication skills
  • Possess exceptional organization skills and the ability to handle multiple tasks concurrently
  • Ability to troubleshoot tech related issues
  • Strong in prioritization and multitasking
  • Detail oriented
  • Reliable and punctual
  • Understanding of Mac & PC operating systems
  • Entry level HTML/CSS knowledge
  • Experience in Word & Excel
  • Self-starter who’s motivated by serving others
  • 40-hour work week with fixed annual salary (TBD)
  • Opportunity for profit share after 12 months
  • Flexible remote work & paid time off
  • Multiple Company Culture Events each year (Examples: Workcation Cruise, Christmas Dinner, Parties, etc.)
  • Company 401k access
  • Insurance options (Health, Dental, & Vision with company contribution)
  • Life, short-term, and long-term disability coverage


Email jobs@designextensions.com with the following…

1. Why you think they would be great at this job.
2. Why you want this job.
3. Which one of our core values you relate to the most.
4. Your favorite Publix sub.

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