With this framework, you have the power to eliminate confusion, connect with customers, and grow your business.
Every good story since the beginning of time follows this framework, including original folklores, books, and movies, like Star Wars, Frozen, and The Hunger Games.
Here’s how it works:
Success! If you’ve followed the StoryBrand Framework, you have met your customer’s needs (ideally, you surpassed them!) and they love your business, or your brand. On the flip-side, if your customer does not buy from you to solve their problem, that leads to failure, and that failure can look different depending on what your customer needed in the first place.
There’s a good reason why this framework has gained traction and popularity while garnering major results. It allows businesses to shift the focus from their own accomplishments to how they can actually help the customer, turning the customer into the heroic character and the business into the helpful guide. In fact, this framework is so good that we call it our marketing strategy secret weapon.
Every movie has a script. Its purpose is to let actors know what they’re doing and saying in any given scene. A BrandScript is just like that, except instead of guiding actors, it’s guiding customers. A StoryBrand BrandScript is a longer, written-out version of the StoryBrand Framework that applies specifically to your business.
Your character, or customer, is here because they want something. What do they want?
There are three parts to the problem.
External: The actual problem.
Internal: How the actual problem makes them feel.
Philosophical: A belief statement about the actual problem, usually starting with “It’s just plain wrong that…” or “I deserve…”
Meets a Guide
The guide, or business, enters the story to help the customer solve their problem through…
Empathy: “I understand…”
Authority: “I have helped people just like you for more than 10 years…”
Who Gives them a Plan
The guide gives the character a clear vision for how to solve their problem.
Process: Our brains like three steps, so a 1-2-3 step process is always best.
Agreement: An agreement is what you, as a business, promise to your customer.
Calls them to Action
It’s not enough to give your customer a plan — you have to give them a clear next step.
Direct: When a prospective customer is ready to make a move: “Call today!”
Transitional: When a prospective customer is interested but not quite ready to make a move:
“Download 5 Ways We Can Help!”
Which leads to success
The character, or customer, will be happy and experience success after fulfilling their want through your business.
And Helps Avoid Failure
The character, or customer, will be unhappy and experience failure after not fulfilling their want through your business.
To Get… A Character Transformation
The end result is not the same as the beginning result, especially when you’ve helped your customer experience success. This is a “From… to” statement that should change your customer’s life — for the better!
Nice people, pretty designs, and awesome products and services are great, but clear messaging is the foundation of everything.
If you want your marketing to be successful, then it rests on your business’s ability to clarify its messaging. When you confuse, you lose. That’s why following the StoryBrand Framework is so important. It eliminates confusion and brings clarity to who your business is, what it offers, and how it can help prospective customers achieve success.
It’s always best to work with an expert.
For example, when you need your car fixed, you’d much rather have an experienced and knowledgeable mechanic make the repair, not your second cousin who just so happens to like cars.
Your marketing isn’t any different.
Design Extensions is a StoryBrand Certified Agency and working with a certified agency can have real benefits for your business.
We understand wanting to learn more about something before diving in deep. Get a taste of StoryBrand with a marketing workshop before you commit to a StoryBrand BrandScript session. This way, not only will you know more, but you’ll be more prepared when you are ready to take the next step.
The best part about working with a certified agency is that you don’t have to do anything yourself except listen, learn, provide input, and look forward to amazing results. We’ve got a full team that can take your BrandScript and translate it into marketing materials that get you major results.
Just like with anything in life, it can be incredibly helpful to have a third party examine your situation. An outsider looking in has a huge advantage, as they can offer a fresh perspective on your business to help you see problems that you might not notice otherwise.
Want to learn how you can improve your own messaging even without a BrandScript?
Download “5 Messaging Mistakes that Lose You Customers”!