Posts Tagged ‘design’
How Online Marketing is Like a Bad Breakup
Thursday, January 19th, 2012
Bestselling books and blockbuster movies are continually filled with the theme of heartache. That’s because most of us have, at one point or another, known the terrible, sinking feeling that comes with losing someone we love.
Of course, online marketers can feel the same way when they see their best customers slipping away.
While you might not feel the same kind of depression over a missing account or decreased orders that you do when you lose a lover, either one can keep you up at night wondering what went wrong. And, believe it or not, there are some similarities, both in the way you are left and what you can do about it.
Here are some bad breakup tips you can use to fix your online marketing plan:
Don’t expect your departed customer to tell you what went wrong. You can ask all you want, but once a customer is gone, they aren’t likely to give you the real reasons they left, so it’s going to be up to you to figure it out on your own.
The exception to this rule, of course, is when your company messed up badly enough that it’s obvious to everyone why they took their business elsewhere. In those cases, learn from the experience, improve your customer service, and move on.
You can learn a lot from your customer’s next partner. If you really want to know why someone isn’t buying from you anymore, figure out who they are buying from now. What does that vendor offer that you don’t?
Often, if you lose out on a big account, it isn’t that difficult to find out where it went. Or, if you’re noticing a trend of smaller orders dropping off, see if you can find out which of your competitors is benefiting the most. Either way, you’ll learn something about what they are offering that you can’t match.
Sometimes it really is about the simple things. Differences in price, a more competitive product, a cleaner online reputation, or even better site layouts and navigation structures can all be obvious reasons that a customer might stop responding to your online marketing efforts. The answers are usually simpler than we think, so look for the big explanations first.
Losing customers is tough, but the pain doesn’t last forever. Follow these tips, find out why your online business isn’t stacking up, and then use the knowledge to either win your buyers back or find new ones. And if you want even more powerful tools to bring in those new clients, or find the lost ones, Give us a call at Design Extensions. We’d love to hlep.
You’re Great. . . Make Sure Everyone Knows it.
Tuesday, September 20th, 2011You know your business is great. Clients have told you your business is great. Whether it be the great prices, customer service, or unique products you offer, people love you. But how do you let new clients know just how great you are. For many businesses word of mouth is a large driving factor for revenue. The best way to drive that same stream on your website, is by including testimonials.
Testimonials are a great way to include endorsements from previous clients on your website. Sometimes a whole page can be devoted to them, if your business is geared toward a service provided. Sometimes maybe just a sidebar graphic with a couple of choice reviews will suffice. Whatever is right for your business you usually can’t go wrong including praise from previous customers, for future ones to see.
The best way to get the testimonials you want on your site, is first of all be great at what you do. If for example you sell shoes for a living, instead of focusing on selling the most shoes that you can, focus on helping the most number of people get the shoe that is right for them. Then instead of getting a testimonial based on how well you sold a product or service, you’ll get on on well you helped.
Don’t be afraid to ask clients for testimonials. We love receiving unasked for praise, but sometimes it is okay to ask a client how your performance was. If it was stellar, then great that would be a good testimonial, if it was less than fantastic, now you know what you need to work on. It is also quite all right to feature testimonials that you know matter the most, first. It is great to get feedback that you can use on your website from specialists in the area that you cater to.
There are also other options to get testimonials on your site. Perhaps its a google places rating, that you’d like put on your site. We can get a feed from google to show reviews of your business that will update as people add new ones. There are numerous other sources that we can pull a “feed” from that will keep the testimonials and reviews on your site up to date and current.
Don’t be afraid to tell the world how great your business is. Maybe you need a brand new website, or maybe your old one just needs some testimonials added to it. . .Whatever the case, Design Extensions would like to help with that. ***And just to note, any blog comments made below, may be used to tell the world how great we are.
Brand Identity
Monday, August 15th, 2011Brand identity should not be rocket science. You want your customer to recognize “you” as quickly as they would recognize Coca Cola, Apple, or any other successfully branded product. This is true whether you are selling a product, service, or a combination of the two. If your logo, or tag line is too complicated to understand at a glance, then it is too complicated. Colors, shapes, and fonts are an important part of many successfully brand logos.
In the design world many fads come and go, but brands that have staying power rely on something more important. They stay relevant. What is popular today, may be old news tomorrow and so while some elements of popular design are great to include is small doses, the best brands stay true to the businesses’ core values, customer base, and roots. Design Extensions will use your feedback and our experience to craft a website as well as logos, business cards, and other print collateral as needed to convey the image you want for your business.
Many businesses fail to realize their potential, simply by not maintaining uniform branding across all sectors of their business. Design Extensions can help, from business cards, letter head and other print collateral, to websites and online advertisements that keep your business’ image consistent. One of the benefits of utilizing all of the features Design Extensions has to offer is that our design team is all in house, and all files/logos/and content is accessible for use across all platforms to reach new customers. For the few aspects of your business that we may not have an in house solution for, (clothing, and novelties) we can recommend a service provider, and will be happy to design, or provide design elements to them.
